Process Activity Monitoring
The Process Activity Monitoring solution is focused on utilizing (or building) the capabilities of the BPM application to provide real-time information to process participants. Aside from the typical process or KPI measures (e.g. backlog, exception rate), clients typically monitor and track approval stages, actions or to dos, individual exception tracking, maintenance update status, or individual productivity. From our perspective, this level of activity monitoring can be a shining tool in the managers toolkit if organizational and process circumstances warrant. Application of this approach is most successful in transactional intensive environments or processes marked by exceptions. Additionally, the quality and education of the workforce should be considered. Samples of processes that can be improved through process activity monitoring include:
- Compliance Processes or Processes Requiring Transparency to Approval
- Billing and Charge-backs Processing
- Finance Processes (e.g. A/P, Month Close)
- Procurement Card Processing & Associated Reconciliations
Regardless of your situation, Integrity can guide you through the considerations, advantages, and pitfalls and assist your organization in determining the most effective level of process monitoring.